What is Our Policy on Return/Refunds?

Upon arriving the products, please cross check the quantity and quality of the product. If you don’t like any of the items, you can return them through the delivery man. We don’t accept return/refund after the delivery man leaves.

Return Policy

A user may return any product during the time of delivery if:

a) Product does not meet user’s expectations.

b) Found damaged during delivery

c) Have doubt about the product quality and quantity

d) Received in an unhealthy/ unexpected condition

Refund Policy

GhorTheke tries its best to serve the users. But if under any circumstances, we fail to fulfill our commitment or to provide the service, we will notify you within 72 hours via phone/ text/ email. If the service, that GhorTheke fails to complete, requires any refund, it be done maximum within 15 Days after our acknowledgement.

Refund requests will be processed under mentioned situation:

- Unable to serve with any product.

- Customer returns any product from a paid order.

- Customer cancels a paid order before it has been dispatched.

GhorTheke will transfer the refund amount to the user's original payment source within 15 days.